Refunds & Returns

 

I hope you love our tea, but if for some reason you wish to return it please call  +44 (0)7753 982162 or email info@tea23.co. I’ll do my best to respond within two working days, but on some occasions it may take a little longer so please bear with me - thanks, Jon.

Return or exchange an item

  • If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

  • Returned items should be unused and must be returned in original packaging or a suitable alternative with any enclosed documentation. The goods are your responsibility until they reach us so please ensure you pack any boxes or items with care to prevent any damage. This does not affect your statutory rights. 

  • We will use all reasonable effort to issue a full refund within 10 working days after receipt of the returned products. We regret that additional costs such as postage and packing cannot be refunded.

  • Please note:

    1. Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.

    2. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

    3. The cost of returning the item to us is your responsibility.

    4. Delivery charges are only refundable where goods are faulty, and a refund or exchange is made.

 

Cancelling your order

  • You have the right to cancel your order any time prior to your order being processed. Please note that orders are normally processed the same day they are received. If you want to cancel your order please email info@tea23.co with your name, address, and order reference number.

  • Under the Distance Selling Regulation you also have the statutory right to withdraw from the order at any time after it has been dispatched, but you must notify us within 14 days of receipt of the items. Please email info@tea23.co with your name, address, and order reference number.

  • Items must be returned in their original condition with all packaging and documentation – see returns policy above.

Please send all returns to:

 

Tea23, 12 Gore Park Road, Eastbourne, East Sussex, BN21 1TQ.

Spend £15 for FREE UK delivery

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